After receiving the television, the 3D Blu Ray Player, and the Starter Kit I was eager to test out the product to see how the 3D looked. I didn’t go to the store to see how it would be, but just bought it without knowing because I always love Samsung TV’s and was planning on getting a new one for my living room anyway.

I set everything up and went to turn on the 3D Monsters vs. Alien Blu Ray and there was no picture. I then tried the 2D to 3D conversion and there was no picture there either. I knew all about the TV and the settings beforehand so I looked through everything and for some reason there was no Auto Motion Plus setting under Picture Mode->Picture Settings. I thought this was odd and called Samsung. Usually Samsung customer service was good to deal with, but nobody there really could understand the issue and kept telling me to do the same stuff over and over. I even had a person tell me she talked to her supervisor and then five minutes lately I asked to speak to their supervisor and she told me there was no supervisor there.

I’m guessing my issue was extremely unique and with my knowledge I assumed that for some reason the without the Auto Motion Plus and the 3D issue that the TV was unable to change refresh rates. 3D needs at least 120hz and I think it was stuck on 60hz the whole time. Every time I tried to tell Samsung my thoughts they basically were helpless and frustrating to talk to after over five calls and hours spent with them.

I finally decided to just call Amazon and they were extremely helpful and they exchanged the TV. I got my new TV 4 days later and everything worked great.

The 3D Blu Ray is amazing. It’s just like seeing it in the theater. I was amazingly surprised by the 2D->3D conversion. It’s not like most things are jumping out of the screen, but the depth is great to have and adds a lot to almost any program. It’s awesome watching sports and I can’t wait to see the World Cup in 3D.

I would definitely recommend this product to anyone looking for a 3D television.
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